Q&A with Stevens Alum and Pfizer Director Rupinder Bhullar
Seasoned technical leader advances his business skills through Stevens MBA
Rupinder Bhullar has held multiple roles in Robotics process automation, AI, Master data, Business intelligence and Analytics in his more than 20 years at Pfizer, including his current duties as Director of Enterprise Automation Services, where he develops software robots to automate business processes that improve efficiency, reduce errors and allow colleagues to focus on more strategic tasks. Rupinder Bhullar has held multiple roles in Robotics process automation, AI, Master data, Business intelligence and Analytics in his more than 20 years at Pfizer, including his current duties as Director of Enterprise Automation Services, where he develops software robots to automate business processes that improve efficiency, reduce errors and allow colleagues to focus on more strategic tasks.
Despite a successful and established career path, Rupinder enrolled in the Stevens MBA program through the University’s partnership with Pfizer to better balance his technical skills with business acumen. He graduated in 2021, less than a year before taking over his current position.
How has the knowledge gained from the program directly applied to your role at Pfizer?
The MBA program has significantly changed my perspective on problem-solving. Previously, I approached projects primarily from a technical point of view. However, I've come to understand the importance of considering various other dimensions, including the human element, which is very crucial. Addressing challenges requires a holistic view that encompasses customer requirements, company’s strategic goals, financial implications, management support, regulation & compliance and, most importantly, the motivation and well-being of our colleagues. Delivering a successful project goes beyond just technical solutions.
Could you share a challenge you faced at work that your Stevens education equipped you to handle better?
While there isn't a specific challenge, having strong interpersonal skills can significantly boost the success of a project. Being part of a large pharmaceutical company offers a chance to collaborate with colleagues from various organizations, vendor partners and international teams. It's important to recognize that everyone has a unique working style. Acknowledging this diversity and adapting your management approach is crucial for effective collaboration and project success.
What aspect of the curriculum do you refer back to most often in your day-to-day work? Was there a specific project or assignment from the program that impacted your approach to leadership or problem-solving?
Many courses from our MBA program have influenced my approach to management of my projects, but I frequently find myself drawing on the principles of design thinking, service innovation and leadership. These subjects have been instrumental in shaping a practical understanding of prioritizing human-centered design in product development, fostering innovative solutions and effectively leading a team.
How did the program's focus on technology and business intersect with your work in the pharmaceutical sector?
In the pharmaceutical industry, technology plays a crucial role in various aspects such as drug discovery, clinical trials, manufacturing, supply chain management, and most importantly, patient outcomes. The program at Stevens not only focused on improving managerial and leadership skills but also covered many topics on the latest technological advancements. It provided me with a fresh perspective on identifying and developing use cases to maximize impact. With the emergence of AI technologies, the insights gained from the course have helped me effectively apply this technology to complex business challenges. It has also helped me in driving innovation, transformation and efficiency in my role.
Looking back, what do you consider the most valuable takeaway from your time at Stevens, and why would you recommend the program to others in your field?
Completing my MBA program marked a significant achievement in my career journey. It has significantly enhanced my ability to understand and manage the complexities inherent in various business environments, ensuring I am well-prepared for professional success. Some key skills I acquired as part of the program include strategic thinking, leadership, effective communication, negotiation, fostering innovation and networking. Networking stands out for me as the most valuable skill because it enabled me to build lasting relationships with colleagues and mentors from Pfizer, whom I can rely on for advice in the future.
What advice would you give to professionals considering the Stevens corporate education program?
As a former MBA student from Stevens, I can confidently say that enrolling in the Stevens MBA program was one of my best decisions. Stevens offers a comprehensive curriculum that helps students develop invaluable skills to navigate the complex business world and improve their professional capabilities. The flexibility in coursework and schedules is particularly beneficial for working professionals. Moreover, it offers the opportunity to build a robust network, gain a global outlook and focus on different concentrations such as AI, Data Science, Finance and Project Management. It's an excellent choice for professionals looking to advance their careers.